Privacy Policy
Responsible for Data Processing:
Ahmad Tohme
Teichstraße 27
31789 Hameln
Email: info@removely.de
Phone: +4915112331200
We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about the handling of your data.
You can visit our websites without providing personal information. Every time a web page is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site as well as improving our offer. This serves to safeguard our legitimate interests in the correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA.
There is a decision by the European Commission regarding an adequate level of data protection for the USA as the basis for a third-country transfer, provided the respective service provider is certified. Until certification by our service providers, data transfer is still based on the following: Standard data protection clauses of the European Commission.
For the purpose of contract execution (including inquiries and handling of any warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because we require the data to process the contract, and we cannot send the order without their provision. The data collected is evident from the respective input forms.
Further information on the processing of your data, particularly the transfer to our service providers for order processing, payment, and shipping, can be found in the subsequent sections of this privacy policy. After the full execution of the contract, your data will be restricted for further processing and deleted after the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we have reserved further data use permitted by law, about which we inform you in this declaration.
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the account and storing your data for future orders on our website. The deletion of your customer account is possible at any time and can be done by sending a message to the contact details described in this privacy policy or through a function provided in the customer account. After the deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve further data use permitted by law, about which we inform you in this declaration.
As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, if you voluntarily provide it to us when contacting us (e.g., via contact form or email). Mandatory fields are marked as such because we need the data to process your inquiry in these cases. The data collected is evident from the respective input forms. After the complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve further data use permitted by law, about which we inform you in this declaration.
To fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we transfer your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipping). These are considered shipping service providers within the meaning of this privacy policy.
Our service providers are located and/or use servers in these countries: China.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with you is based on the following guarantees: Standard data protection clauses of the European Commission.
If you have expressly consented to this during or after your order, we transfer your email address to the selected shipping service provider based on this consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you prior to delivery for the purpose of notification or coordination.
The consent can be revoked at any time by sending a message to the contact details described in this privacy policy or directly to the shipping service provider at the contact address provided below. After the revocation, we delete your data provided for this purpose unless you have expressly consented to further use of your data or we reserve further data use permitted by law, about which we inform you in this declaration.
For payment processing in our online shop, we work with the following partners: technical service providers, credit institutions, and payment service providers.
Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers, who act as processors on our behalf, or to the commissioned credit institutions or the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, payment service providers collect the data required for payment processing themselves, e.g., on their own website or via a technical integration in the ordering process. The respective payment service provider's privacy policy applies in such cases.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
If necessary, we provide our service providers with additional data, which they use together with the data necessary for payment processing as our processors for fraud prevention and to optimize our payment processes (e.g., invoicing, processing of disputed payments, support in accounting). This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in protecting against fraud and managing payments efficiently.
If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact details described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for purposes permitted by law, about which we inform you in this privacy policy.
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
We also reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by post. This serves to safeguard our overriding legitimate interests in promoting our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact details described in this privacy policy.
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use the data required or separately provided by you for our own advertising purposes, e.g., to inform you about interesting offers and our products. You can revoke your consent at any time, either by sending a message to the contact details described in this privacy policy or by verbally informing us during any call.
After revocation, we delete your phone number unless you have expressly consented to further use of your data or we reserve the right to use your data for purposes permitted by law, about which we inform you in this privacy policy.
Our website uses social buttons from social networks. These are only integrated into the page as HTML links, so when you visit our website, no connection is established with the servers of the respective provider. Clicking one of the buttons opens the website of the respective social network in a new window of your browser. There you can, for example, use the Like or Share button.
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the aforementioned social media platforms. From this, usage profiles are created using pseudonyms. These may be used, for example, to display advertisements inside and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose.
Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and settings to protect your privacy, can be found in the privacy policies of the providers linked below. If you need further assistance, you can contact us.
Facebook (by Meta): An offering by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland. The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with your visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (Insights data) can be found here.
Our service providers are located and/or use servers in countries where the European Commission has determined an adequate data protection level: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
Our service providers are also located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.
As a data subject, you have the following rights:
If you have any questions about the collection, processing, or use of your personal data, or regarding information, correction, restriction, or deletion of data, as well as revocation of any consent given or objection to a specific data use, please contact us directly using the contact details in our imprint.
We value your privacy and the information you provide to us in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including reminders for abandoned orders), SMS marketing offers, and transaction texts, including requests for reviews.
Opt-in data and your consent for text messages are not shared with third parties, except for messaging partners to enable and operate our text messaging program.
Our website uses cookies to track which items you have placed in your shopping cart, even if the process is not completed. This information is used to determine when to send an SMS reminder about the cart.
This privacy policy was created using the Trusted Shops Rechtstexter.
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