Our IPL devices are classified as hygiene products.
According to § 312g Abs. 2 Nr. 3 BGB, there is no right of withdrawal for sealed goods
if the seal has been removed after delivery,
as they are no longer suitable for return due to health protection or hygiene reasons.
Our IPL devices fall under this regulation.
✔ If the seal on the product has not been opened, you are entitled to the legal
14-day right of withdrawal.
✔ If the seal has been removed or the product has been used, returns are excluded.
✔ In this case, a return is only possible within the framework of our voluntary 60-day money-back guarantee.
You have the right to withdraw from this contract within fourteen days without providing any reason, provided the product is unused and the seal remains intact.
The withdrawal period is fourteen days from the day you or a third party named by you (who is not the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Ahmad Tohme, Teichstraße 27, 31789 Hameln, Germany, Phone: +49 1511 2331200, Email: info@removely.de) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we shall reimburse you for all payments received from you without undue delay and no later than within fourteen days from the day we receive notification of your withdrawal.
We will carry out the refund using the same means of payment you used for the original transaction,
unless expressly agreed otherwise with you.
Under no circumstances will you be charged any fees for this refund.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.
✔ You are responsible for the cost of return shipping.
✔ You must send back or hand over the goods to us without undue delay and no later than within fourteen days
from the day you notify us about the withdrawal.
✔ The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to examine the nature, properties, and functionality of the goods.
Regardless of the legal right of withdrawal, we offer a voluntary 60-day money-back guarantee on our IPL devices.
📌 Find the full terms and conditions of this guarantee here:
👉 60-Day Money-Back Guarantee.
✔ This guarantee is a voluntary additional service and does not limit your statutory warranty rights.
(If you wish to withdraw from the contract, please complete this form and send it back to us.)
📌 To:
Ahmad Tohme, Teichstraße 27, 31789 Hameln
Email: info@removely.de, Phone: +49 1511 2331200
📌 I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ():
📌 Ordered on () / Received on ():
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